How To Buy A Business Phone Number For Your eCommerce Business | EasyCall Web Call Center
##How To Buy A Business Phone Number For Your eCommerce Business
The simple answer is - it’s another communication channel for your leads and customers, and you should be available for them on whatever channel they feel most comfortable. Some customers would love a web-based click to call widget that allows them to reach you fast and with little hassle, but others would feel more comfortable picking up the phone. But a phone number is not just another communication channel, it’s also an important generator of trust.
Having an available phone number, rather than a personal mobile number, makes your business seem more legitimate and trustworthy- it shows that you are not hiding behind anonymous messaging platforms (which are amazing, and a must-have channel, they just can’t be the only channel). And lastly, a phone call provides you with your customer’s phone number so that you can call them back- something that an anonymous click to call widget tends to lack on.
💡TIP: The big advantage of buying your phone number through EasyCall is that calls from your numbers and widgets all flow through a central dashboard. You can consolidate calls from these sources to a single flow, or separate it with different operating hours and call forwarding as needed.
Buying a phone number with EasyCall is a simple process that you can finish in a minute or less. To start the process, navigate to the Phone numbers page in the EasyCall dashboard.
1️⃣In the Phone numbers section, click "Add Number"
2️⃣In the "Choose Number" section you need to pass the next steps:
Select your "Country" using dropdown menu
Select your "State/Province" (only relevant to the US and Canada) using dropdown menu
Select "Type" of the number using dropdown menu
Click "Search" button
Click "Refresh results" button if you want to refresh search results
Choose the number you want to buy and Click "Buy" button
📝NOTE: The cost of the purchased number will be added to your monthly plan, and any calls made through this number will be billed according to your plan
📝NOTE: If you've entered your country but it shows "no data", we are not supporting the numbers for this country right now.
📝NOTE: If you've entered your country but on phone finding, it shows "No numbers were found", we are not supporting this phone number right now.
2️⃣.1️⃣ Advanced search
You can access advanced search feature by clicking "Advanced search" button
Advanced search allows you to search for numbers containing specific digits at the beginning of number, at the end of number, or anywhere in number. You can hide advanced search settings by clicking "Hide advanced search"
3️⃣In the Operating Hours page, you will set your operating hours and voicemail.
📌Under operating hours, select one of the options:
Always
Specific times
When connected agents are available
👉Click "Next" button
📌Under the voicemail settings, select one of the following:
Upload an audio file- to upload a voicemail recording
Voice transcript- to use EasyCall’s automatic transcription service
👉Click "Next" button
💡TIP: Supported formats: audio/basic, audio/L24, audio/mp4, audio/mpeg, audio/ogg, audio/vorbis, audio/vnd.rn-realaudio, audio/vnd.wave, audio/3gpp, audio/3gpp2, audio/ac3, audio/webm, audio/amr-nb, audio/amr
4️⃣In the "Call Forwarding page", here you select an agent or department that will be linked to this phone number and to which calls will be redirected. If your phone number is out of working hours, or your agents, calls will automatically be forwarded to voicemail.
👉Click "Next" button
⚠️ WARNING: Also, make sure that the working hours match in the agent profile that is attached to the widget.
5️⃣In the "Additional settings" page, enter a name for your number.
Customer call timeout (in seconds) - after what time the call will be forward to the voicemail.
👉Click "Next" button
💡TIP: You will be redirected to the "Phone Numbers" page and be able to view and edit your number
✅Done! You can now receive calls to this number, and make outbound calls from it. Also if you require any assistance just contact our support team, we are always here to help you.
📢 Did you know we have a YouTube channel? Don’t forget to subscribe to the channel to keep in touch with us and our news and updates.
🙏 If you find our app useful, help other merchants find it by leaving us an honest review on the Shopify app store! It means the world to us.
Why Should You Buy a Phone Number for Your Business?
The simple answer is - it’s another communication channel for your leads and customers, and you should be available for them on whatever channel they feel most comfortable. Some customers would love a web-based click to call widget that allows them to reach you fast and with little hassle, but others would feel more comfortable picking up the phone. But a phone number is not just another communication channel, it’s also an important generator of trust.
Having an available phone number, rather than a personal mobile number, makes your business seem more legitimate and trustworthy- it shows that you are not hiding behind anonymous messaging platforms (which are amazing, and a must-have channel, they just can’t be the only channel). And lastly, a phone call provides you with your customer’s phone number so that you can call them back- something that an anonymous click to call widget tends to lack on.
💡TIP: The big advantage of buying your phone number through EasyCall is that calls from your numbers and widgets all flow through a central dashboard. You can consolidate calls from these sources to a single flow, or separate it with different operating hours and call forwarding as needed.
How to Buy a Phone Number With EasyCall
Buying a phone number with EasyCall is a simple process that you can finish in a minute or less. To start the process, navigate to the Phone numbers page in the EasyCall dashboard.
1️⃣In the Phone numbers section, click "Add Number"
2️⃣In the "Choose Number" section you need to pass the next steps:
Select your "Country" using dropdown menu
Select your "State/Province" (only relevant to the US and Canada) using dropdown menu
Select "Type" of the number using dropdown menu
Click "Search" button
Click "Refresh results" button if you want to refresh search results
Choose the number you want to buy and Click "Buy" button
📝NOTE: The cost of the purchased number will be added to your monthly plan, and any calls made through this number will be billed according to your plan
📝NOTE: If you've entered your country but it shows "no data", we are not supporting the numbers for this country right now.
📝NOTE: If you've entered your country but on phone finding, it shows "No numbers were found", we are not supporting this phone number right now.
2️⃣.1️⃣ Advanced search
You can access advanced search feature by clicking "Advanced search" button
Advanced search allows you to search for numbers containing specific digits at the beginning of number, at the end of number, or anywhere in number. You can hide advanced search settings by clicking "Hide advanced search"
3️⃣In the Operating Hours page, you will set your operating hours and voicemail.
📌Under operating hours, select one of the options:
Always
Specific times
When connected agents are available
👉Click "Next" button
📌Under the voicemail settings, select one of the following:
Upload an audio file- to upload a voicemail recording
Voice transcript- to use EasyCall’s automatic transcription service
👉Click "Next" button
💡TIP: Supported formats: audio/basic, audio/L24, audio/mp4, audio/mpeg, audio/ogg, audio/vorbis, audio/vnd.rn-realaudio, audio/vnd.wave, audio/3gpp, audio/3gpp2, audio/ac3, audio/webm, audio/amr-nb, audio/amr
4️⃣In the "Call Forwarding page", here you select an agent or department that will be linked to this phone number and to which calls will be redirected. If your phone number is out of working hours, or your agents, calls will automatically be forwarded to voicemail.
👉Click "Next" button
⚠️ WARNING: Also, make sure that the working hours match in the agent profile that is attached to the widget.
5️⃣In the "Additional settings" page, enter a name for your number.
Customer call timeout (in seconds) - after what time the call will be forward to the voicemail.
👉Click "Next" button
💡TIP: You will be redirected to the "Phone Numbers" page and be able to view and edit your number
✅Done! You can now receive calls to this number, and make outbound calls from it. Also if you require any assistance just contact our support team, we are always here to help you.
📢 Did you know we have a YouTube channel? Don’t forget to subscribe to the channel to keep in touch with us and our news and updates.
🙏 If you find our app useful, help other merchants find it by leaving us an honest review on the Shopify app store! It means the world to us.
Updated on: 14/10/2021
Thank you!