Create & Manage Departments | EasyCall Web Call Center

🛂Create & Manage Departments | EasyCall Web Call Center

You can add a new department to your EasyCall space by following this short guide or watch the youtube tutorial video.



📝NOTE: Add agents feature available only on paid plans, so please check it first before start adding the agents.

📌Departments creation

First of all, you need to add new department. You can find department section in the left menu on the app. dashboard, then click the button "Add Department"


Here you need to add:
Department name
Department description (optional setting)
Add agents to this department, you can also add them later, then you need to click "Create button".

📌Department settings

Once the department creation is complete , you will be able to manage the settings (department agents, widget, numbers and etc.)

📌How to attach Web Widget and/or Business Phone Number to the department

First of all you need to buy a phone number or create a widget if you want to attach widget and/or business phone number to the department

💡TIP: You can check how to do this here - (add the links here once the tutorial will be published)

1️⃣How to connect the department to your EasyCall widget:


2️⃣How to connect the department to your EasyCall business number:


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Updated on: 24/06/2021