Contacts page allows you to add/delete and customize your contacts.

You can find Contacts page in the app main menu on the left side of the screen.

First element of the Contacts page - is a Add contact button.

Upon clicking on it you will see a new contact form where you need to enter customer name and mobile phone number.

After clicking Create Contact - new contact will be added to your contacts list.

Contacts will be displayed in alphabetic order.

Second element of the Contacts page - is a Search field.

It allows you to search your contacts by the Name or Phone number.

Third element of the Contacts page - is a filter for number of displayed contacts per page.

You can select in the drop-down menu how many contacts you would like to see per page.

Available filters: 10/20/50 contacts per page.

Next goes short summary for each of your contacts.


Under Contact column you will see the name of the contact .
or a phone number if you kept Name field empty upon creating a new contact.

Phone number

Under Phone Number column you will see contact's phone number.

Date Created

Under Date Created* column you will see exact time when the contact was added.

Last Activity

Under Last Activity* column you will see the date of the last call of each contact

Total calls/Duration

Under Total calls/Duration column you will see total number of calls you have with a contact and their total duration.


In the Actions column there is a button for deleting contact

Contact benchmarks and additional details

Each contact name is clickable and will open you a detailed analytics of a contact and the page to add additional information about the contact

Contact analytics

Upon clicking a contact name you will see a new page with detailed analytics of the selected contact.

Contact benchmark

Here you will be able to select date range for displaying the benchmark.

Four main benchmarks are:

Total calls - will show you how many calls did you have with a selected contact during a specific period

Average call duration - displays average call duration with selected contact during specific period

Total incoming calls - displays total number of incoming calls from a selected contact during specific period

Total outgoing calls - displays total number of outgoing calls to the selected contact during specific period

Personal Details

In personal details section you can fulfill contact's:
Full Name
Company Name

Contact information section you can fulfill contact's::
Province / State
ZIP code

All those fields are optional and not necessary for fulfilling

Phone numbers

Each contact is able to have :

One Primary phone number
And countless Secondary phone numbers

Latest Activity

In the latest activity section you can find next information:

Source - from which number call was made

Date - when call was made

Direction - incoming/outgoing

Duration - length of the call

Status - Completed/Missed

Call Recording - recording of the call

Call recording available only from Essential and higher plans.
Voicemail - recording of the voicemail

You can use Direction/Source/Status/Sort filters

The last section of contact details - is a Delete contact section

📢 Did you know we have a YouTube channel? Don’t forget to subscribe to the channel to keep in touch with us and our news and updates.
🙏 If you find our app useful, help other merchants find it by leaving us an honest review on the Shopify app store! It means the world to us.
Was this article helpful?
Thank you!