Contacts | EasyCall Web Call Center
Contacts page allows you to add/delete and customize your contacts.
You can find Contacts page in the app main menu on the left side of the screen.
First element of the Contacts page - is a Add contact button.
Upon clicking on it you will see a new contact form where you need to enter customer name and mobile phone number.
After clicking Create Contact - new contact will be added to your contacts list.
Contacts will be displayed in alphabetic order.
Second element of the Contacts page - is a Search field.
It allows you to search your contacts by the Name or Phone number.
Third element of the Contacts page - is a filter for number of displayed contacts per page.
You can select in the drop-down menu how many contacts you would like to see per page.
Available filters: 10/20/50 contacts per page.
Next goes short summary for each of your contacts.
Under Contact column you will see the name of the contact .
or a phone number if you kept Name field empty upon creating a new contact.
Under Phone Number column you will see contact's phone number.
Under Date Created* column you will see exact time when the contact was added.
Under Last Activity* column you will see the date of the last call of each contact
Under Total calls/Duration column you will see total number of calls you have with a contact and their total duration.
In the Actions column there is a button for deleting contact
Contact benchmarks and additional details
Each contact name is clickable and will open you a detailed analytics of a contact and the page to add additional information about the contact
Upon clicking a contact name you will see a new page with detailed analytics of the selected contact.
Here you will be able to select date range for displaying the benchmark.
Four main benchmarks are:
Total calls - will show you how many calls did you have with a selected contact during a specific period
Average call duration - displays average call duration with selected contact during specific period
Total incoming calls - displays total number of incoming calls from a selected contact during specific period
Total outgoing calls - displays total number of outgoing calls to the selected contact during specific period
In personal details section you can fulfill contact's:
Contact information section you can fulfill contact's::
Province / State
All those fields are optional and not necessary for fulfilling
Each contact is able to have :
One Primary phone number
And countless Secondary phone numbers
In the latest activity section you can find next information:
Source - from which number call was made
Date - when call was made
Direction - incoming/outgoing
Duration - length of the call
Status - Completed/Missed
Call Recording - recording of the call
Call recording available only from Essential and higher plans.
Voicemail - recording of the voicemail
You can use Direction/Source/Status/Sort filters
The last section of contact details - is a Delete contact section
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Updated on: 20/02/2022