Analytics | EasyCall Web Call Center

Analytics | EasyCall Web Call Center

The EasyCall Analytics is a page where you can check specific data from your working space. In this short guide we will show you how to work with it.
You can find the Analytics section in this way:



Here the list of main sections on this page:

Benchmarks section
Total calls
Agents Performance
Departments Performance

Benchmarks section

Total calls section - here you can check the total calls number for the last/specific period of time.
Average call duration section - here you can check the average call duration for the last/specific period of time.
Voicemails section - here you can check the voicemails number for the last/specific period of time.
Average call abandoned time section - here you can check the average call abandoned time for the last/specific period of time.
Average wait time section - here you can check the customer's average wait time for the last/specific period of time.
Filter section - here you can set specific date or select the period to check the data.

Total Calls

You can check the data about the calls, also you can filter it to specific period.

Incoming Calls
Outgoing Calls

Agents Performance

On this section you can check the agent performance, also you can filter it to specific period.
You can find the info about the following data:

Calls answered
Calls rejected
Calls timed out
Average call duration
Outgoing calls

Departments Performance

On this section you can check the department performance, also you can filter it to specific period.
You can find the info about the following data:

Calls answered
Calls rejected
Calls timed out
Average call duration
Outgoing calls



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Updated on: 20/02/2022