Account Settings | EasyCall Web Call Center
EasyCall account settings
In this tutorial you will find all the information related to the EasyCall account settings. First of all we need to open the settings, you can do it by clicking Account in the Settings menu.
Benchmarks allow you to check:
Total answered calls
Total rejected calls
Total timed out calls
Total outgoing calls
Average call duration
You can select a date range with a help of date picker
This option allows you to upload a picture for your profile from your desktop/mobile device
Edit Account Information
Next block allows you to change your account email/password
Here you can add following information:
In this block you can set up your company working hours. Out of working hours all calls will be automatically redirected to the voicemail.
This element displays your role in the current Space and allows you to remove department/widget/phone number assignment
Personal number settings
Here you can connect your personal phone number by validating it with SMS. Personal phone number can be used to enable call forwarding from a widget or phone number bought in EasyCall straight to your phone.
Here you will choose where would you like to receive calls
During working hours calls will be displayed on the app dashboard
Personal phone number
During working hours calls will be forwarded to your personal phone number
Delete Account & Organization
The last element of the Account settings page is deleting the account.
Account deleting is irreversible. Upon deleting owner account all attached spaces will be also deleted
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Updated on: 18/06/2021