Question 1

Connect EasyCall to a New Shopify Store

Accepted Answer

When you connect EasyCall to your Shopify store, you have two options:

Create a new EasyCall account- simply install EasyCall from the Shopify app store and follow the registration proccess
Connect the store to an existing account- allows you to manage a few stores and websites in a single account

Connect a Shopify store to an existing EasyCall account

Login to your EasyCall dashboard, and click your account name on the top right corner
Click Add new Shopify store

In the popup that appears, enter your store's myshopify URL and click Continue

You will be redirected to your Shopify admin, to install the app, in this stage click Install app

Once the app is installed, you will be redirected to the app's page within Shopify, click Login to EasyCall.io to connect the store to your account

In the EasyCall login page, enter your credentials for the account you'd like to connect the store to
Once you are logged in to the account, you can navigate to Settings > Account to see the new store connected

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Question 2

How charges for the app are calculated?

Accepted Answer

EasyCall prices are calculated based on your usage of the app. You will be charged according to the minutes talked on the app. Also, the final monthly bill basing on these 4 services:

Plan - you can check all the prices for each plan by following this link: https://easycall.io/#Prices
Outgoing calls - follow this link to enable it: How to make an outgoing call with EasyCall? The price per each outgoing call may vary base on the region where you want to make a call and your plan. For example, a call from the US to Ukraine will cost you 0.540/min while to Spain it will cost 0.099/min. The estimated price you can always check before making any call on the EasyCall widget.

Incoming calls - these calls include both, widget calls and calls from the business number. The price per minute is the same here as mentioned above.

|| Note: An unanswered call is counted as one minute call.

Phone numbers -The price per number also may vary per region. For more details please follow this link - Buy Your First Phone Number With EasyCall

| Also, if you still have any questions, feel free to ask our support team via live chat.

| 📢 **Did you know we have a

Question 3

How To Buy A Business Phone Number For Your eCommerce Business | EasyCall Web Call Center

Accepted Answer

How To Buy A Business Phone Number For Your eCommerce Business

${youtube}How to Buy a Business Phone Number

Why Should You Buy a Phone Number for Your Business?

The simple answer is - it’s another communication channel for your leads and customers, and you should be available for them on whatever channel they feel most comfortable. Some customers would love a web-based click to call widget that allows them to reach you fast and with little hassle, but others would feel more comfortable picking up the phone. But a phone number is not just another communication channel, it’s also an important generator of trust. Having an available phone number, rather than a personal mobile number, makes your business seem more legitimate and trustworthy- it shows that you are not hiding behind anonymous messaging platforms (which are amazing, and a must-have channel, they just can’t be the only channel). And lastly, a phone call provides you with your customer’s phone number so that you can call them back- something that an anonymous click to call widget tends to lack on.

| ** 💡TIP: ** The big advantage of buying your phone number through EasyCall is that calls from your numbers and widgets all flow through a central dashboard. You can consolidate calls from these sources to a single flow, or separate it with different operating hours and call forwarding as needed.

How to Buy a Phone Number With EasyCall

Buying a phone number with EasyCall is a simple process

Question 4

FAQ | EasyCall Web Call Center

Accepted Answer

Here we added the most asked questions about the app. EasyCall

Is your app compatible only with shopify ? | No, you can also use it with WiX or WordPress.
Can I send/receive the SMS by this app? | Not at the moment, we will add this option in future.
Do you have an affiliate program? | Unfortunately no. If you want to discuss any partnership, you should contact us via live chat.
I don't see the widget on my site. | Please check your operating hrs. in the widget settings and also check if the app enable/disable.
How can I create the widget ? | How To Create A Click To Call Widget | EasyCall Web Call Center
Do you have 800 numbers or the toll free? | Not at the moment unfortunately, this is on our roadmap. we will add it in our future updates.
Can I fixed the widget position on different pages? | We will add an option to display the widget on different pages based on URL and other parameters but it'll take some time.
I can't set up a number for my country, The provided address cannot be validated. | For now, we provide a phone numbers not for all countries.
I do not receive a notification on the laptop/pc/mobile when an incoming call.
| Please check your call forwarding settings and also check the operating hours.
Does it have a cvs feature for uploading contacts? | No.
How to set up call forwarding? | 1. You need to connect your mobile phone number

Question 5

Connect a Payment Method | EasyCall Web Call Center

Accepted Answer

In order to make and receive calls with EasyCall, you must have an active subscription plan, with a payment method connected.

When you haven't selected a subscription yet, a warning banner will show up on your dashboard on every login to EasyCall:

Connect a payment method

Navigate to the billing page either by clicking on the red banner or by clicking Billing under Settings:

In the billing page you will be able to view and manage your plan and payment details, but on your first visit to this page, you will see a lot of blank data.
Under Current Plan click Change

In the popup that opens, choose the plan that best fits your needs by clicking Select Plan for the relevant plan:

In the popup that open up, enter your country and any other relevant details such as your Zip code (details might change for different countries):

Next, select your payment method: Credit card / PayPal

| Please note- if you have a Shopify store connected to your EasyCall account, your default billing will go through Shopify, and you will be redirected to your Shopify admin to approve payment.

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Question 6

Gorgias & EasyCall Integration | Connect Your Call Center To Your eCommerce CRM

Accepted Answer

Gorgias and EasyCall Integration

${youtube}How to set up Gorgias Integration 🤖The integration with Gorgias will allow you to automatically create a ticket when a call is starting (either inbound or outbound), and automatically tag it based on triggers such as:

Unanswered call
Answered call
Recording available
Voicemail available
Automatically tagged inbound calls
Automatically tagged outbound calls
Automatically close tickets for answered calls

| ** TIP: ** You can also automatically assign those tickets to the agent who answered them by syncing EasyCall agents with Gorgias agents.

Setting up the integration

1️⃣ To start, head over to the Integrations page on your EasyCall dashboard:

Head over to the integrations page on your EasyCall dashboard

2️⃣ Select Gorgias from the integration options (you need to hover over the Gorgias option in order to see the ** "Setup" ** button):

Select Gorgias from the integration options

3️⃣ On the next page you'll have to insert your Gorgias credentials:

Gorgias domain - can be found in your Gorgias dashboard URL:
Gorgias username (email) - the email of the Gorgias account owner, used to create the Gorgias

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