Question 1

How To Buy A Business Phone Number For Your eCommerce Business | EasyCall Web Call Center

Accepted Answer

How To Buy A Business Phone Number For Your eCommerce Business

${youtube}How to Buy a Business Phone Number

Why Should You Buy a Phone Number for Your Business?

The simple answer is - it’s another communication channel for your leads and customers, and you should be available for them on whatever channel they feel most comfortable. Some customers would love a web-based click to call widget that allows them to reach you fast and with little hassle, but others would feel more comfortable picking up the phone. But a phone number is not just another communication channel, it’s also an important generator of trust. Having an available phone number, rather than a personal mobile number, makes your business seem more legitimate and trustworthy- it shows that you are not hiding behind anonymous messaging platforms (which are amazing, and a must-have channel, they just can’t be the only channel). And lastly, a phone call provides you with your customer’s phone number so that you can call them back- something that an anonymous click to call widget tends to lack on.

| ** 💡TIP: ** The big advantage of buying your phone number through EasyCall is that calls from your numbers and widgets all flow through a central dashboard. You can consolidate calls from these sources to a single flow, or separate it with different operating hours and call forwarding as needed.

How to Buy a Phone Number With EasyCall

Buying a phone number with EasyCall is a simple process

Question 2

Add an EasyCall Widget to Your WordPress Website | EasyCall Web Call Center

Accepted Answer

${youtube}Add Click to Call Widget to Your WordPress Website Using EasyCall.io

| 📢 Did you know we have a YouTube channel? Don’t forget to subscribe to the channel to keep in touch with us and our news and updates. | 🙏 If you find our app useful, help other merchants find it by leaving us an honest review on the Shopify app store! It means the world to us. ||| 📧 Please let us know if you spot any typos, mistakes or omissions via care@stilyoapps.com

Question 3

Dashboard | EasyCall Web Call Center

Accepted Answer

Dashboard | EasyCall Web Call Center

The EasyCall dashboard is a page where you can check specific data from your working space. In this short guide we will show you how to work with it.

Here the list of main sections on this page:

Benchmarks section
Active now/Agent online status section
Call Performance section
Latest activity section

Benchmarks section

Total calls section - here you can check the total calls number for the last/specific period of time.
Average call duration section - here you can check the average call duration for the last/specific period of time.
Voicemails section - here you can check the voicemails number for the last/specific period of time.
Average call abandoned time section - here you can check the average call abandoned time for the last/specific period of time.
Average wait time section - here you can check the customer's average wait time for the last/specific period of time.
Filter section - here you can set specific date or select the period to check the data.

Active now and call performance section

Active now/Agent online section - here you can check who is online now to receive the calls, you can also click on your agents icon to check the data about him/her.
Call Performance - here you can check the the call performance data like answered calls, missed calls and outgoing calls. You can also filte

Question 4

Gorgias & EasyCall Integration | Connect Your Call Center To Your eCommerce CRM

Accepted Answer

Gorgias and EasyCall Integration

${youtube}How to set up Gorgias Integration

🤖The new integration between EasyCall and Gorgias allows you automatically create a ticket when a call is starting (either incoming or outgoing), and automatically tag it based on triggers such as:

Unanswered call
Answered call
Recording available
Voicemail available
Automatically tagged inbound calls
Automatically tagged outbound calls
Automatically close tickets for answered calls

| **💡 TIP: ** You can also automatically assign those tickets to the agent who answered them by synchronizing EasyCall agents with Gorgias agents.

Setting up the integration

1️⃣ To start, head over to the Integrations page on your EasyCall dashboard.

Head over to the integrations page on your EasyCall dashboard

2️⃣ Select Gorgias from the integration options (you need to hover over the Gorgias option in order to see the ** 'Setup' ** button).

Select Gorgias from the integration options

3️⃣ On the next page you have to insert your Gorgias credentials:

Gorgias domain - can be found in your Gorgias dashboard URL
Gorgias username (email) - the email of the Gorgias account owner, used

Question 5

Connect EasyCall to a New Shopify Store

Accepted Answer

When you connect EasyCall to your Shopify store, you have two options:

Create a new EasyCall account- simply install EasyCall from the Shopify app store and follow the registration proccess
Connect the store to an existing account- allows you to manage a few stores and websites in a single account

Connect a Shopify store to an existing EasyCall account

Q: Add an EasyCall Widget to Your WordPress Website | EasyCall Web Call Center

${youtube}<a href="5G__V1HD1Xo">Add Click to Call Widget to Your WordPress Website Using EasyCall.io</a> | 📢 Did you know we have a YouTube channel? Don’t forget to <a href="https://www.youtube.com/channel/UCyhFu9538WtMSUcdFERO4JA">subscribe to the channel</a> to keep in touch with us and our news and updates. | 🙏 If you find our app useful, help other merchants find it by <a href="https://apps.shopify.com/easycall/#modal-show=ReviewListingModal">leaving us an honest review on the Shopify app store</a>! It means the world to us. ||| 📧 Please let us know if you spot any typos, mistakes or omissions via care@stilyoapps.com

Login to your EasyCall dashboard, and click your account name on the top right corner
Click Add new Shopify store

In the popup that appears, enter your store's myshopify URL and click Continue

You will be redirected to your Shopify admin, to install the app, in this stage click Install app

Once the app is installed, you will be redirected to the app's page within Shopify, click Login to EasyCall.io to connect the store to your account

In the EasyCall login page, enter your credentials for the account you'd like to connect the store to
Once you are logged in to the account, you can navigate to Settings > Account to see the new store connected

![](https://storage.crisp.c

Question 6

FAQ | EasyCall Web Call Center

Accepted Answer

Here we added the most asked questions about the app. EasyCall

Is your app compatible only with shopify ? | No, you can also use it with WiX or WordPress.
Can I send/receive the SMS by this app? | Not at the moment, we will add this option in future.
Do you have an affiliate program? | Unfortunately no. If you want to discuss any partnership, you should contact us via live chat.
I don't see the widget on my site. | Please check your operating hrs. in the widget settings and also check if the app enable/disable.
How can I create the widget ? | How To Create A Click To Call Widget | EasyCall Web Call Center
Do you have 800 numbers or the toll free? | Not at the moment unfortunately, this is on our roadmap. we will add it in our future updates.
Can I fixed the widget position on different pages? | We will add an option to display the widget on different pages based on URL and other parameters but it'll take some time.
I can't set up a number for my country, The provided address cannot be validated. | For now, we provide a phone numbers not for all countries.
I do not receive a notification on the laptop/pc/mobile when an incoming call.
| Please check your call forwarding settings and also check the operating hours.
Does it have a cvs feature for uploading contacts? | No.
How to set up call forwarding? | 1. You need to connect your mobile phone number

Frequently Read Articles

Browse All Categories