Question 1

Connect EasyCall to a New Shopify Store

Accepted Answer

When you connect EasyCall to your Shopify store, you have two options:

Create a new EasyCall account- simply install EasyCall from the Shopify app store and follow the registration proccess
Connect the store to an existing account- allows you to manage a few stores and websites in a single account

Connect a Shopify store to an existing EasyCall account

Login to your EasyCall dashboard, and click your account name on the top right corner
Click Add new Shopify store

In the popup that appears, enter your store's myshopify URL and click Continue

You will be redirected to your Shopify admin, to install the app, in this stage click Install app

Once the app is installed, you will be redirected to the app's page within Shopify, click Login to EasyCall.io to connect the store to your account

In the EasyCall login page, enter your credentials for the account you'd like to connect the store to
Once you are logged in to the account, you can navigate to Settings > Account to see the new store connected

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Question 2

How charges for the app are calculated?

Accepted Answer

EasyCall prices are calculated based on your usage of the app. You will be charged according to the minutes talked on the app. Also, the final monthly bill basing on these 4 services:

Plan - you can check all the prices for each plan by following this link: https://easycall.io/#Prices
Outgoing calls - follow this link to enable it: How to make an outgoing call with EasyCall? The price per each outgoing call may vary base on the region where you want to make a call and your plan. For example, a call from the US to Ukraine will cost you 0.540/min while to Spain it will cost 0.099/min. The estimated price you can always check before making any call on the EasyCall widget.

Incoming calls - these calls include both, widget calls and calls from the business number. The price per minute is the same here as mentioned above.

|| Note: An unanswered call is counted as one minute call.

Phone numbers -The price per number also may vary per region. For more details please follow this link - Buy Your First Phone Number With EasyCall

| Also, if you still have any questions, feel free to ask our support team via live chat.

Question 3

Connect a Payment Method | EasyCall Web Call Center

Accepted Answer

In order to make and receive calls with EasyCall, you must have an active subscription plan, with a payment method connected.

When you haven't selected a subscription yet, a warning banner will show up on your dashboard on every login to EasyCall:

Connect a payment method

Navigate to the billing page either by clicking on the red banner or by clicking Billing under Settings:

In the billing page you will be able to view and manage your plan and payment details, but on your first visit to this page, you will see a lot of blank data.
Under Current Plan click Change

In the popup that opens, choose the plan that best fits your needs by clicking Select Plan for the relevant plan:

In the popup that open up, enter your country and any other relevant details such as your Zip code (details might change for different countries):

Next, select your payment method: Credit card / PayPal

| Please note- if you have a Shopify store connected to your EasyCall account, your default billing will go through Shopify, and you will be redirected to your Shopify admin to approve payment.

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Question 4

FAQ | EasyCall Web Call Center

Accepted Answer

Here we added the most asked questions about the app. EasyCall

Is your app compatible only with shopify ? | No, you can also use it with WiX or WordPress.
Can I send/receive the SMS by this app? | Not at the moment, we will add this option in future.
Do you have an affiliate program? | Unfortunately no. If you want to discuss any partnership, you should contact us via live chat.
I don't see the widget on my site. | Please check your operating hrs. in the widget settings and also check if the app enable/disable.
How can I create the widget ? | How To Create A Click To Call Widget | EasyCall Web Call Center
Do you have 800 numbers or the toll free? | Not at the moment unfortunately, this is on our roadmap. we will add it in our future updates.
Can I fixed the widget position on different pages? | We will add an option to display the widget on different pages based on URL and other parameters but it'll take some time.
I can't set up a number for my country, The provided address cannot be validated. | For now, we provide a phone numbers not for all countries.
I do not receive a notification on the laptop/pc/mobile when an incoming call.
| Please check your call forwarding settings and also check the operating hours.
Does it have a cvs feature for uploading contacts? | No.
How to set up call forwarding? | 1. You need to connect your mobile phone number

Question 5

What to do if the widget doesn't show up on the website ?

Accepted Answer

In this article, we will show you a few options on what to do if the widget doesn't appear on the website or what can trigger the issue.

First of all, please check the widget status, probably the widget is in draft status, and you need to activate it.

|| During operating hours - the widget will be visible on all of your website pages. Out of operating hours - the widget will be hidden.

You need to ensure you have set the right time zone or operating hours, also we recommend to set the option display always at least to test it, based on these setting, the widget will always appear on the website, and it'll be easier to test.

In whitelisted domains you need to provide the URL of the website this widget will be active on. You only need to enter your website's domain, not including the "https://" or anything that comes after a "/". Also your website must have SSL\TLS enabled.

|| Please note: if the URL you've entered does not match your website's URL, the widget will not show up on your website.

In this variant please make sure that you have added the activation code to the section on your external website.

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Question 6

Creating An EasyCall Account

Accepted Answer

EasyCall is a web call center for businesses of all sizes- it allows you to give your customers an easy and affordable way to communicate with you- vie international web calls, or via a company phone number.

All of your calls will be received in your EasyCall dashboard, where you can centrally manage them, or forward them to your phone to answer on the go.

Creating an EasyCall account is completely free - you will only pay for the calls you make and receive.

Create your EasyCall account

To first create your account with EasyCall, navigate to easycall.io and click one of the getting started buttons:

In the sign up page, enter your details, and click Sign Up (if you already have an account, you can move to the login page):

The next page will just let you know a confirmation email has been sent to your email. Go to the email you signed up with and click the link to activate your account.

Once you activated your account, you will be directed to the onboarding page, to create your first widget or number

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